Q: What can I do with DVD Ripper Premium?
A: DVD Ripper Premium is designed to meet all your needs for converting files between IFO, VOB, MPEG-1, MPEG-2, and AVI (DivX, XVid, MP43, YUV…)formats. A user-friendly interface and fast high-quality conversion technology are combined in this powerful tool. .

Q: What are audio and video codecs?
A: A video or audio codec (compression/decompression) is a software component allowing encoded data to be stored on media (CD, DVD, etc…) and to be decoded to be visualized or heard. There are also so-called “hard” codecs, usually embedded into camcorders, digital video players, or professional and semi-professional video cards for video editing and composing.

Q: How do I find out new software updates?
A: We send mail to our registered customers with update releases. If you do not want this information disturbing your personal email, you can choose to stop receiving it. You can also visit our website to see updates, tips, gifts for customers, and articles.

Q: How to report bugs?
A: Please email bugs to [email protected]. We will reply within 24 hours.

Q: What is frame rate?
A: In basic terms, a video can be thought of as being made up of numerous snapshots, called frames. Frame rate defines how many frames one second of video or audio contains. The commonly used acronym for frame rate is fps – frames per second. The human eye can’t see picture changes after the frame rate is more than ~24fps.

Video files with higher frame rates show motion better but have larger file sizes. Typical frame rates are 29.97 for NTSC video (in the American TV system), 25 for PAL video (European system), and 24 for film. When exporting low-bandwidth versions, select a frame rate that is 1/2, 1/3, or 1/4 of the original frame rate. Setting a frame rate higher than the original frame rate will make the file larger but will not improve the quality.

Note that MPEG format only supports 23.976, 24, 25, 29.97, and 30 frame rates.

Q: My Windows Media Player will not play my newly converted DVD file. What should I do?
A: Windows Media Player requires installation of special plug-ins to be able to play DVDs. You can download them from the official Microsoft site.